Increasing the Efficiency of the Value-Chain for Non-Manufacturing Processes: Analytical Approach

The implementation of lean manufacturing principles into both the manufacturing and non-manufacturing sectors makes it possible to achieve a high level of efficiency in many indicators. The presented article deals with the influence of lean production on the methodology of measuring the performance of enterprises in the non-production sphere. Part of the methodology is the analysis of key performance indicators, which serve to calculate the main quantities related to the efficiency of the operation and its optimization. In connection with the definition of different types of losses that have been identified and are successfully reviewed in the production sphere, the most common causes of losses and waste that can occur in the non-production sphere have been defined. Even though the principles of lean production were primarily developed for the production sphere, in the presented article it is possible to see the positive influence of lean principles in the non-production sphere. Customers expect a quick transformation of their requirements into products in the form of a product or service with a certain degree of personalization. Businesses focused on the non-manufacturing sector meet potential customers who are largely active and personalize products for which they are willing to pay. The path of implementing innovative solutions is one of those paths that contributes to positive change and creates prerequisites for moving towards the so-called smart business also in the non-production sphere.