IDEAS home Printed from https://ideas.repec.org/a/epw/ejbmr0/v7y2022i6id51621.html

The Analysis of the Quality of the Physical Environment, Service and Product on Revisit Intention through Customer Satisfaction at a Coffee Shop in Kintamani-Bali

Author

Listed:
  • Putu Trisna Handayani

    (Mahasaraswati University, Indonesia.)

  • Putu Kepramareni

    (Mahasaraswati University, Indonesia.)

  • I Gusti Agung Eka Teja Kusuma

    (Mahasaraswati University, Indonesia.)

Abstract

The purpose of this study was to determine the effect of the quality of the physical environment, service quality, and product quality on revisit intention through customer satisfaction. Respondents in this study amounted to 190 respondents, determined using Non-Probability Sampling. This study uses Partial Least Square (PLS) analysis. The results show that the quality of the physical environment has a positive and significant effect on customer satisfaction, the quality of service has a positive and significant effect on customer satisfaction, the quality of the product has a positive and significant effect on customer satisfaction, the quality of the physical environment has a positive and significant effect on the revisit intention, the quality of service has a positive and significant effect on revisit intention, product quality has a positive and significant effect on revisit intention, customer satisfaction has a positive and significant effect on revisit intention.

Suggested Citation

  • Putu Trisna Handayani & Putu Kepramareni & I Gusti Agung Eka Teja Kusuma, 2022. "The Analysis of the Quality of the Physical Environment, Service and Product on Revisit Intention through Customer Satisfaction at a Coffee Shop in Kintamani-Bali," European Journal of Business and Management Research, European Open Science, vol. 7(6), pages 115-119, October.
    • Handle: RePEc:epw:ejbmr0:v:7:y:2022:i:6:id:51621
    DOI: 10.24018/ejbmr.2022.7.6.1621
    as

    Download full text from publisher

    File URL: https://eu-opensci.org/index.php/ejbmr/article/view/51621
    File Function: Abstract page
    Download Restriction: no
    File URL: https://eu-opensci.org/index.php/ejbmr/article/download/51621/7623
    File Function: Full text
    Download Restriction: no
    File URL: https://libkey.io/10.24018/ejbmr.2022.7.6.1621?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:epw:ejbmr0:v:7:y:2022:i:6:id:51621. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Support Team (email available below). General contact details of provider: https://eu-opensci.org/index.php/ejbmr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.