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Application of Process Mapping as an Improvement of an Integrated Management System in a Steel and Pipe Company in the Manaus Industrial Center

Author

Listed:
  • Lunna Maria Braga de Souza

    (Federal University of Amazonas, Brazil)

  • Marcelo Albuquerque de Oliveira

    (Federal University of Amazonas, Brazil)

  • Gabriela de Mattos Veroneze

    (Federal University of Amazonas, Brazil)

  • Dércio Luiz Reis

    (Federal University of Amazonas, Brazil)

  • Joaquim Maciel da Costa Craveiro

    (Federal University of Amazonas, Brazil)

Abstract

This academic work will demonstrate a project applied within a company of Steel, Tubes and Connections in the industrial pole of Manaus. The objective of this project is the unification, through an integrated communication system, of all sectors of the company. So that you no longer need to use other means of communication to connect the company and make it quick, automatic, and easy, in addition to being able to make decisions based on information in real time. For this purpose, process mapping was used, the improvement agent for the application of the study, these mappings were made using software called Bizagi.

Suggested Citation

  • Lunna Maria Braga de Souza & Marcelo Albuquerque de Oliveira & Gabriela de Mattos Veroneze & Dércio Luiz Reis & Joaquim Maciel da Costa Craveiro, 2021. "Application of Process Mapping as an Improvement of an Integrated Management System in a Steel and Pipe Company in the Manaus Industrial Center," European Journal of Business and Management Research, European Open Science, vol. 6(6), pages 119-127, November.
    • Handle: RePEc:epw:ejbmr0:v:6:y:2021:i:6:id:51104
    DOI: 10.24018/ejbmr.2021.6.6.1104
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