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Factors Affecting Millennial Customers' Savings Intention in Islamic Banks

Author

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  • Nadia Nila Henda Resty

    (Universitas Islam Indonesia, Indonesia)

  • Anas Hidayat

    (Universitas Islam Indonesia, Indonesia)

Abstract

One of the intentioning topics in the banking world is the merger of State-Owned Sharia Banks into one name, namely Bank Syariah Indonesia. This encourages researchers to explore further, one of which is in the marketing aspect. This study aims to analyze the factors that affect the intention in saving at Bank Syariah Indonesia for millennials. This research is a quantitative study with data collected through a questionnaire to 250 millennials in Yogyakarta. The analysis in this study uses a structural equation model with Smart PLS software. The results of this study indicate that product knowledge, religiosity and brand image have a significant effect on millennial attitudes towards Bank Syariah Indonesia. This research also finds that subjective attitudes and norms do not have a significant effect on the intention in becoming a customer at Bank Syariah Indonesia.

Suggested Citation

  • Nadia Nila Henda Resty & Anas Hidayat, 2021. "Factors Affecting Millennial Customers' Savings Intention in Islamic Banks," European Journal of Business and Management Research, European Open Science, vol. 6(4), pages 116-122, July.
  • Handle: RePEc:epw:ejbmr0:v:6:y:2021:i:4:id:50949
    DOI: 10.24018/ejbmr.2021.6.4.949
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