Use of DMAIC to Elaborate a Proposal to Improve the Purchase Processes of the Material Department of the Federal University of Amazonas: A Study on Public Procurement Management

The public sector is a dynamic system composed of a web of tools and models for administrative and accounting management. In the midst of a tangle of processes, public procurement emerges as an important mechanism for the management, movement and application of financial resources destined to serve society. The purpose of this article is to present a proposal for a Manual of Procedures and Guidelines (MPG), aimed at promoting improvements to the public procurement process that is under the responsibility of the Material Department of the Federal University of Amazonas. The study methodology was developed from a bibliographic, documentary, and observational research, based on the application and analysis of the DMAIC tool. The study methodology was developed from a bibliographic, documentary, and observational research, based on the application and analysis of the DMAIC tool. The study presented as a result a viable proposal for improving procedures through the elaboration of a manual of rules and procedures for the optimization of public procurement management carried out by the materials department. The study presented as a result a viable proposal for improving procedures through the elaboration of a manual of rules and procedures for the optimization of public procurement management carried out by the materials department. It was concluded that greater efficiency in public procurement management is able to reduce expenses, allows the systematization of procedures and reduces the processing time of the purchase processes in their different phases until the purchase and availability of the purchased item to the requester.