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The Role Of Organizational Citizenship Behavior In Work Performance: An Investigation Based On Hotel Employee Survey

Author

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  • Reynaldi Reynaldi

    (School of Economics Makassar, Indonesia.)

  • Syamsul Ridjal

    (School of Economics Makassar, Indonesia.)

  • Herman Sjahruddin

    (School of Economics Makassar, Indonesia.)

Abstract

This study aims to analyze the role of organizational citizenship behavior in explaining the influence of organizational support and work environment on employee work performance at the Grand Asia Hotel Makassar. The sampling method used is non-probability sampling that is 77 respondents. The analysis used in hypothesis testing is Structural Equation Modeling (SEM) with the help of WarpPLS Software version, 6.0. The results of this study indicate that organizational support has a positive and significant effect on organizational citizenship behavior, work environment has a positive and significant effect on organizational citizenship behavior, organizational citizenship behavior, organizational support has a positive and significant effect on employee work performance, the work environment has a positive and not significant effect on employee work performance, organizational support has a positive and significant effect on employee work performance mediated by organizational citizenship behavior, work environment has a positive and significant effect on employee work performance mediated by organizational citizenship behavior. In this study organizational citizenship behavior is proven to be a mediating variable.

Suggested Citation

  • Reynaldi Reynaldi & Syamsul Ridjal & Herman Sjahruddin, 2019. "The Role Of Organizational Citizenship Behavior In Work Performance: An Investigation Based On Hotel Employee Survey," European Journal of Business and Management Research, European Open Science, vol. 4(6), November.
    • Handle: RePEc:epw:ejbmr0:v:4:y:2019:i:6:id:50151
    DOI: 10.24018/ejbmr.2019.4.6.151
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