Exploring the Impact of Leadership, Organizational Commitment and Work-Family Conflict on Employees’ Turnover Intention in the Hong Kong Financial Services Industry: The Mediating Role of Job Satisfaction and Job Performance

This study explored the impact of Work-Family Conflict, Job Satisfaction, Job Performance, Organizational Commitment, and Leadership on employees’ Turnover Intentions in the Hong Kong Financial services industry; and focuses on the mediating role of Job Satisfaction in relation to Work-family conflict, Leadership, Organizational Commitment, Turnover intention, and Job Performance in relation to Job satisfaction and Turnover Intention. The research involved 187 surveys; the study’s target respondents were all employees of the financial service industry in Hong Kong. The primary data used mixed methods with a quantitative and qualitative research methodology to collect 177 large-scale online surveys and 10 face-to-face focus groups from these employees. The results showed that a total of 177 surveys were valid for utilizing the SPSS system for data analysis to find Job Satisfaction, Leadership and Organizational commitment significantly negatively impact Turnover Intentions among Hong Kong’s financial service industry employees. Work-family conflict has positively affect Turnover Intentions. Job Satisfaction has partially mediates the relationship between Leadership and Work-Family Conflict with Turnover Intention separately. Conversely, Job Performance has not significant direct and mediation relationship with Turnover Intention. The study expanded the sample to include Banking, Securities, and Insurance industries in Hong Kong, addressing previous research deficiencies. Since Hong Kong is recognized as an International Financial Hub and can contribute to economic growth. Therefore, the researcher can via this analysis results to recommend for financial industry management should prioritize factors like Leadership, Work-Family Conflict, Organizational Commitment, and Job Satisfaction to decrease Turnover Intention, which is especially important.