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Developing System for Making a Decision in Order Processing Manpower Allocation Based on System Dynamics: The Case of PT Indonesia Systems Medical

Author

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  • Santony

    (Bandung Institute of Technology, Indonesia)

  • Utomo Sarjono Putro

    (Bandung Institute of Technology, Indonesia)

Abstract

The thesis addresses challenges in manpower’s order processing efficiency at PT Indonesia Systems Medical. It aims to optimize manpower usage to improve contribution margin by analyzing variables involved in order processing and their relationships. Variables are gathered by using quantitative data analysis from in-depth interviews and historical sales data. The study creates a model of the order processing system in System Dynamics on AnyLogic Software. After that, it will simulate various scenarios, it will be identifying strategies to reduce amount of manpower. The research offers valuable insights for business process management concept, especially in optimizing manpower in order processing. The findings have practical implications for PT Indonesia Systems Medical and similar companies in the healthcare industry, concluding with recommendations for strategy implementation and further research opportunities.

Suggested Citation

  • Santony & Utomo Sarjono Putro, 2025. "Developing System for Making a Decision in Order Processing Manpower Allocation Based on System Dynamics: The Case of PT Indonesia Systems Medical," European Journal of Business and Management Research, European Open Science, vol. 10(3), pages 152-161, May.
    • Handle: RePEc:epw:ejbmr0:v:10:y:2025:i:3:id:52643
    DOI: 10.24018/ejbmr.2025.10.3.2643
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