IDEAS home Printed from
   My bibliography  Save this article

Business Excellence In Romania: Some Preliminary Findings


  • Ovidiu-Niculae BORDEAN

    (Babes-Bolyai University, Cluj-Napoca)

  • Anca BORZA

    (Babes-Bolyai University, Cluj-Napoca)

  • Zenovia Cristiana POP

    (Babes-Bolyai University, Cluj-Napoca)


Business excellence strikes as state-of-the-art topics within quality management literature. In the past the focus was on total quality management as the main driver in this field. Nowadays the number of scholars who show an enlarged interest for the implementation of business excellence models has considerably increased. Our study aims to assess the business excellence dimension for a sample of Romanian companies. We had included in this sample 67 companies varying in size, legal type and business sector they were serving. Having as a starting point the European Foundation for Quality Management (EFQM) business model we developed a questionnaire that allowed us to measure nine dimensions of excellence. Some of our preliminary findings are contradictory to the results obtained by researchers in other counties showing a long-term orientation of the Romanian companies. They seem to focus mainly on partnership development, customer orientation and human resources development whereas business results are not emphasized that often. The implications of our findings could be of utterly importance for both scholars and managers as they fill in the existence gap of business excellence in Romania.

Suggested Citation

  • Ovidiu-Niculae BORDEAN & Anca BORZA & Zenovia Cristiana POP, 2013. "Business Excellence In Romania: Some Preliminary Findings," Management & Marketing, Economic Publishing House, vol. 8(Special-I), pages 71-78, October.
  • Handle: RePEc:eph:journl:v:8:y:2013:i:special-issue:p:71-78

    Download full text from publisher

    File URL:
    Download Restriction: no


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eph:journl:v:8:y:2013:i:special-issue:p:71-78. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Simona Vasilache). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.