ORGANIZATIONAL CITIZENSHIP BEHAVIOR COMPARED ANALYSIS AT ROMANIAN SMEs LEVEL
Finding new solutions that point out existing human potential in SMEs is an important element in reviving the national economy. Featured by diminished personnel, high flexibility and the possibility of a fast answer to external factors development, SMEs are based on human agent and on informal relations between organization’s members, Organizational Citizenship Behavior (OCB) being an important competitive advantage. Our study is a compared analysis of the Organizational Citizenship Behavior (OCB) at Romanian SMEs level, analysis achieved at the Romanian Development Regions level between December 2012 – August 2013 on a 560 representative sample of SMEs. Data obtained by our socioeconomical investigation based on a questionnaire, were processed with Microsoft Excel Software. The results highlighted approach differences at managerial level concerning informal relations in organizations, these being one of the causes of performance differences between SMEs performances at Romanian Development Regions level. Measuring Organizational Citizenship Behavior level and discussing the causes that influence it, highlight that performances are not exclusively based on investments but also on another approach of the connections Manager-employees
Volume (Year): 8 (2013)
Issue (Month): Special-Issue (October)
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