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Place marketing and place based loyalty schemes

Author

Listed:
  • Maria Rybaczewska
  • Leigh Sparks

Abstract

Purpose - This paper aims to investigate place-based loyalty schemes and place marketing. It focuses on the practical issues of implementation and use as perceived by place managers and businesses. Design/methodology/approach - The investigation incorporated a three-stage procedure: focus group, quantitative data analysis and semi-structured interviews with place managers and business managers. Findings - The study showed wide interest and potential for place based loyalty schemes, acknowledged by all stakeholder groups. The major concerns were practical issues such as complexity, security of data and costs of implementation (equally time/effort and money). The key finding is the need for simplicity to avoid competing desires and priorities. Originality/value - Place marketing is claimed to be a priority for town and city managers. There is less agreement however on how to achieve effective place marketing. The authors show how different stakeholders have different views and how these need to be considered to obtain the benefits all agree are possible.

Suggested Citation

  • Maria Rybaczewska & Leigh Sparks, 2019. "Place marketing and place based loyalty schemes," Journal of Enterprising Communities: People and Places in the Global Economy, Emerald Group Publishing Limited, vol. 14(1), pages 42-56, November.
    • Handle: RePEc:eme:jecpps:jec-09-2019-0094
    DOI: 10.1108/JEC-09-2019-0094
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