IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Identifying critical performance indicators and suitable partners using a benchmarking template

Listed author(s):
  • Kong Fah Tee
Registered author(s):

    Purpose - – Overall, the UK’s representation in the top 100 in the Times Higher Education World University Rankings has declined since 2011. The basic rationale of the project is to improve performance of universities generally and their standings in rankings particularly. The paper aims to discuss these issues. Design/methodology/approach - – The key research questions of this study ask which performance indicators should be improved and which benchmarking partners should be chosen. Two selected universities have been chosen as featured case studies to illustrate the proposed template. Findings - – A user-friendly template for benchmarking has been developed as a tool for self-evaluation and self-improvement by having a systematic comparison of appropriate measures of performance among the universities in the UK. The template can be extended by identifying internal and external benchmarking partners for the corresponding indicators. Research limitations/implications - – There is more work to be done during and after the formal benchmarking activity which has not been addressed in the template. Practical implications - – This is a practical approach. It is very simple to be implemented for self-evaluation and self-improvement. Social implications - – Once completed it will help institutions to assess their performance, identify areas for benchmarking and select internal and external partners. Originality/value - – This is a new and practical approach. The proposed template is designed to be used before the formal benchmarking activities or site visits.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Article provided by Emerald Group Publishing in its journal International Journal of Productivity and Performance Management.

    Volume (Year): 64 (2015)
    Issue (Month): 3 (March)
    Pages: 434-450

    in new window

    Handle: RePEc:eme:ijppmp:v:64:y:2015:i:3:p:434-450
    Contact details of provider: Web page:

    Order Information: Postal: Emerald Group Publishing, Howard House, Wagon Lane, Bingley, BD16 1WA, UK
    Web: Email:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:64:y:2015:i:3:p:434-450. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Louise Lister)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.