IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Preparing for productivity intervention initiatives

Listed author(s):
  • Benjamin Crouzet
  • David W. Parker
  • Raghhuvar Pathak
Registered author(s):

    Purpose - – The purpose of this paper is to cite resistance to change as a significant reason why productivity initiatives fail. Therefore, effectively managing and overcoming resistance to change is a critical factor for the successful outcome of any intervention. This paper explores current knowledge of resistance to change and seeks to review the literature and so understand what methods can be used to manage change initiatives. Design/methodology/approach - – An extensive literature review has identified theories, frameworks and methodologies to successfully manage and overcome resistance to organisational change. Findings - – Managing and overcoming opposition to change starts by assessing the types of resistance; and this classification will form the basis for the development of an implementation strategy to reduce resistance. This includes creating readiness and urgency for change, creating a vision for change, having employees participate in the change effort, training and coaching employees, effectively communicating the change, creating and planning for quick wins and refreezing the organisation. Research limitations/implications - – The tools and techniques presented in this paper need to be adapted to the organisation's specificities as well as to the contextual situation. Practical implications - – The work has developed materials to-date that could be used by practitioners that are engaged with productivity improvement interventions. Social implications - – Resistance and its wider implications to any change intervention has organisational and social impacts. Therefore this work brings insightful information to support change in its wider application. Originality/value - – Today's competitive, uncertain and fast-paced economic environment requires organisations to change in order to maintain or develop their competitive advantage. This paper combines numerous theories, frameworks and methodologies to successfully manage and overcome resistance in order gain acceptance and meet the desired needs.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Article provided by Emerald Group Publishing in its journal International Journal of Productivity and Performance Management.

    Volume (Year): 63 (2014)
    Issue (Month): 7 (September)
    Pages: 946-959

    in new window

    Handle: RePEc:eme:ijppmp:v:63:y:2014:i:7:p:946-959
    Contact details of provider: Web page:

    Order Information: Postal: Emerald Group Publishing, Howard House, Wagon Lane, Bingley, BD16 1WA, UK
    Web: Email:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:v:63:y:2014:i:7:p:946-959. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Louise Lister)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.