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TQM and organizational performance using the balanced scorecard approach

Author

Listed:
  • Gholamhossein Mehralian
  • Jamal A. Nazari
  • Golnaz Nooriparto
  • Hamid Reza Rasekh

Abstract

Purpose - The purpose of this paper is to examine the relationship between the implementation of total quality management (TQM) and organizational performance, using the balanced scorecard (BSC) approach. Design/methodology/approach - In order to investigate the relationship between TQM and BSC, a questionnaire was developed and distributed to 30 largest pharmaceutical distribution companies in Iran. Structural equation modeling was used to evaluate the measurement model and to test the research hypotheses using the data from 933 completed questionnaires. Findings - The results supported the research model and revealed that TQM implementation can positively and significantly influence the BSC and its four perspectives. Practical implications - Considering the strong association between TQM and all four perspectives of organizational performance (BSC), managers should strongly leverage the implementation of TQM practices in order to reach their strategic objectives. Originality/value - This study is the first empirical study conducted on the association of TQM and BSC in the pharmaceutical industry. The findings of this study provide strong evidence supporting the implementation of TQM in the pharmaceutical context.

Suggested Citation

  • Gholamhossein Mehralian & Jamal A. Nazari & Golnaz Nooriparto & Hamid Reza Rasekh, 2017. "TQM and organizational performance using the balanced scorecard approach," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 66(1), pages 111-125, January.
    • Handle: RePEc:eme:ijppmp:ijppm-08-2015-0114
    DOI: 10.1108/IJPPM-08-2015-0114
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    Citations

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    Cited by:

    1. Mai, Nhat Chi, 2021. "Determinants of successful adoption of the Balanced Scorecard in Vietnamese small and medium-sized enterprises," OSF Preprints 5hx2r, Center for Open Science.
    2. Gemina, Dwi, 2020. "Marketing Entrepreneurs Performance of Food and Non-Food SMIS Based on Marketing Entrepreneurs," International Journal of Economics Development Research (IJEDR), Research and Intellectual Development Foundation, vol. 1(3), pages 243-259, December.
    3. Jitender Kumar & Neha Prince & H. Kent Baker, 2022. "Balanced Scorecard: A Systematic Literature Review and Future Research Issues," FIIB Business Review, , vol. 11(2), pages 147-161, June.
    4. Abdullah Aloqab & Farouk Alobaidi & Bassam Raweh, 2018. "Operational Risk Management in Financial Institutions: An Overview," Business and Economic Research, Macrothink Institute, vol. 8(2), pages 11-32, June.
    5. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    6. Gibson Muridzi, 2023. "Implication of internet of things (IoT) on organisational performance for SMEs in emerging economies – a systematic review," Technology audit and production reserves, PC TECHNOLOGY CENTER, vol. 6(4(74)), pages 27-35, December.
    7. Dr.Muganda Munir Manini & Dr.Umulkher Ali Abdillahi, 2023. "Does the Internal Control Environment Drive the Performance of Cooperatives? A PLS-SEM Perspective," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(7), pages 721-745, July.

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