IDEAS home Printed from https://ideas.repec.org/a/eme/ijppmp/ijppm-01-2024-0036.html
   My bibliography  Save this article

Importance-performance analysis in the tertiary healthcare centres: evidence from India

Author

Listed:
  • Karthik Padamata
  • Rama Devi Vangapandu

Abstract

Purpose - In the process of providing quality healthcare services, identifying the important healthcare attributes and their operational performance is crucial in the healthcare industry. Highlighting this, the authors have aimed to find the importance of certain healthcare attributes and their respective performance from the customers’ perspective in the Indian private tertiary healthcare facilities by conducting an importance-performance analysis (IPA). Design/methodology/approach - For this study, the authors have derived 10 healthcare attributes from the literature and responses regarding their importance and performance were taken from 350 inpatients from 6 hospitals. Findings - The analysis resulted in identification of the most and least important, high and low performing healthcare attributes as perceived by the patients. In terms of attribute importance, the doctors’ competencies and provision of safe and effective patient care have been ranked most important, whereas the doctors’ competencies and accessibility have been rated high in terms of performance. In addition, the importance ranks and performance scores helped in the development of a two-dimensional IPA grid. Practical implications - The IPA grid helped in identifying the areas for improvement, hence determining the need for implementation of significant strategies in the process of cost-effective high-quality healthcare service provision. Originality/value - There is a paucity of IPA studies with a focus on the Indian healthcare system in identifying and demonstrating the healthcare components that need to be addressed for improvement. Emphasizing the gap, this is one of the pioneering studies that captured various healthcare attributes’ importance and their respective performance from the lens of hospital inpatients, which helped in the development of an IPA grid by clearly outlining the areas that need attention, especially in the post-pandemic scenario.

Suggested Citation

  • Karthik Padamata & Rama Devi Vangapandu, 2024. "Importance-performance analysis in the tertiary healthcare centres: evidence from India," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 74(6), pages 2071-2090, December.
  • Handle: RePEc:eme:ijppmp:ijppm-01-2024-0036
    DOI: 10.1108/IJPPM-01-2024-0036
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2024-0036/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers

    File URL: https://www.emerald.com/insight/content/doi/10.1108/IJPPM-01-2024-0036/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers

    File URL: https://libkey.io/10.1108/IJPPM-01-2024-0036?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ijppmp:ijppm-01-2024-0036. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.