Multiple dimensions of emotional intelligence and their impacts on organizational commitment and job performance

Purpose - This study aims to examine how four dimensions of emotional intelligence(EI) influence organizational commitment and job performance among employees, particularly in pharmaceutical industry. Design/methodology/approach - A total of 235 participants are involved from the pharmaceutical companies in Punjab, Pakistan. SPSS for Windows is used for initial statistical analysis. Partial least squares structural equations modeling (PLS-SEM) is the primary statistical method used to analyze the path model. Smart PLS v2.0 software is used to test the proposed hypotheses. Findings - The empirical findings approve the significance of employee’s and their contribution in employee’s job performance and argue to control them in such a way that increases their performance. The employees’ perception and evaluation of their emotions have a potential to bring a positive variation in their eventual performance. Likewise, awareness with the emotions of supervisors, colleagues and subordinates and aptitude to deal with them will lend a hand to create a progressive working environment. Research limitations/implications - The self-report measures are used in data collection. Other techniques such as interview and focus group discussion should be adopted in the future studies. Another deficiency is the cross-sectional design of the study, which is recommended to test the same model in longitudinal design that would span over one to two years. Practical implications - This study empirically examines the significance to considerate employee’s emotions and to control them in such a way that increases their performance. Results of the study indicate that pharmacists working in multinational corporations are successfully controlling their emotions and observing other emotions; hence, they are committed and satisfied with their job. Originality/value - EI is one of the most important concepts introduced to psychology and management in the past decade. This study aims to examine how four dimensions of EI influence organizational commitment and job performance among employees, particularly in pharmaceutical industry.