IDEAS home Printed from https://ideas.repec.org/a/eme/ejimpp/ejim-09-2022-0523.html

The impact of innovation orientation and knowledge management on business services performance moderated by technological readiness

Author

Listed:
  • Krzysztof Borodako
  • Jadwiga Berbeka
  • Michał Rudnicki
  • Mariusz Łapczyński

Abstract

Purpose - This work aims to determine how innovation orientation (IO), built from six dimensions (strategic, structural-process, human resources, technological, organizational culture and market) affects organizational performance (OP) with the inclusion of knowledge management (KM) as a mediator and technological readiness (TR) as a moderator in the model. Design/methodology/approach - Questionnaires completed by business service companies were analyzed using multiple regression analysis (path analysis), including the mediating variable (KM) and moderating variable (TR). The construct was validated with positive outcomes. Findings - Of the eight hypotheses, six were supported. The study results show that strategic, technological, organizational culture and market dimensions of IO positively influence KM. On the other hand, KM plays an important role as a mediator in supporting the relationship between the four dimensions of IO and performance. Moreover, TR, as a moderator, positively affects the relationship between KM and OP. Originality/value - The study is the first to explore the relationship between six dimensions of IO and KM in business service sector. Furthermore, this study provides evidence that TR can be beneficial for companies with respect to effective KM, which leads to the better performance.

Suggested Citation

  • Krzysztof Borodako & Jadwiga Berbeka & Michał Rudnicki & Mariusz Łapczyński, 2023. "The impact of innovation orientation and knowledge management on business services performance moderated by technological readiness," European Journal of Innovation Management, Emerald Group Publishing Limited, vol. 26(7), pages 674-695, February.
    • Handle: RePEc:eme:ejimpp:ejim-09-2022-0523
    DOI: 10.1108/EJIM-09-2022-0523
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/EJIM-09-2022-0523/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: no
    File URL: https://www.emerald.com/insight/content/doi/10.1108/EJIM-09-2022-0523/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: no
    File URL: https://libkey.io/10.1108/EJIM-09-2022-0523?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tafese Niguse & Brehanu Borji, 2025. "Mediation Effect of Human Capital Among Strategic Innovation and Competitive Advantage: A Case of SMEs in Ethiopia," International Journal of Global Business and Competitiveness, Springer, vol. 20(1), pages 23-32, June.
    2. Kuldeep Singh & Sheshadri Chatterjee & Ranjan Chaudhuri & Demetris Vrontis & Hélène Yildiz, 2025. "Knowledge Management and Organizational Resilience in MSMEs: The Intervening Role of Innovation Orientation," Post-Print hal-05015183, HAL.
    3. Khairia Ghuloum Al Maazmi & Yazid Abdullahi Abubakar & Muhammad Mustafa Raziq, 2024. "Linking Hierarchy Culture, Market Culture and Innovation Orientation: Moderating Roles of Causation and Effectuation," International Review of Management and Marketing, Econjournals, vol. 14(6), pages 378-388, October.
    4. Tafese Niguse & Shashi Kant & Brehanu Borji, 2025. "Green innovation strategy, sustainable business model innovation and sustainable competitive advantage with mediating role of green intellectual capital in emerging markets: evidence from Ethiopian eco-hotels," Future Business Journal, Springer, vol. 11(1), pages 1-19, December.
    5. Tobias Reisberger & Philip Reisberger & Lukáš Copuš & Peter Madzík & Lukáš Falát, 2025. "The Linkage Between Digital Transformation and Organizational Culture: Novel Machine Learning Literature Review Based on Latent Dirichlet Allocation," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 2082-2118, March.
    6. Dedrix Stephenson Bindeeba & Eddy Kurobuza Tukamushaba & Rennie Bakashaba, 2025. "Toward a holistic model of sustainable investment decision-making in SMEs: a structural approach in a developing economy," Future Business Journal, Springer, vol. 11(1), pages 1-20, December.
    7. Maciej Kędziera & Krzysztof Borodako & Jadwiga Kostrzewska, 2026. "Acquiring Technological Knowledge in Startups: A Driver of Success in the Knowledge Economy Era," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 17(2), pages 3095-3120, April.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:ejimpp:ejim-09-2022-0523. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.