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Implantación de la normativa ISO 9000 en las Comunidades Autónomas de Cataluña y el País Vasco: conclusiones de dos estudios empíricos

Author

Listed:
  • Casadesús Fa, Martí
  • Heras-Saizarbitoria, Iñaki
  • Ochoa Laburu, Carlos

Abstract

Durante los últimos años se ha podido observar cómo, con cada vez mayor claridad, ha fraguado en el ámbito empresarial y académico, una nueva cultura, movimiento o paradigma de la calidad, que ha llegado incluso a popularizarse en exceso. Uno de los pilares fundamentales de este moderno paradigma de la calidad lo ha constituido el Total Quality Management. Asimismo, esta nueva cultura de la calidad, se ha venido asociando, muy amenudo, a las siglas de la conocida normativa de Aseguramiento de la Calidad ISO 9000.

Suggested Citation

  • Casadesús Fa, Martí & Heras-Saizarbitoria, Iñaki & Ochoa Laburu, Carlos, 2000. "Implantación de la normativa ISO 9000 en las Comunidades Autónomas de Cataluña y el País Vasco: conclusiones de dos estudios empíricos," Revista de Dirección y Administración de Empresas, Universidad del País Vasco - Escuela Universitaria de Estudios Empresariales de San Sebastián.
    • Handle: RePEc:ehu:rdadme:10978
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