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Enfoques de estudio y modelos de investigación sobre calidad y resultados: una revisión crítica

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  • Marín Vinuesa, Luz María

Abstract

[ES] El presente estudio sintetiza las contribuciones realizadas en la investigación sobre la calidad y su relación con los resultados. La revisión se lleva a cabo considerando la variada casuística que se ha utilizado en el diseño de los trabajos analizados, desde distintas medidas para reflejar la gestión de la calidad o los resultados conseguidos por la empresa, hasta el diferente modelo de investigación propuesto. Centrando nuestra atención en los estudios sobre las relaciones entre TQM y resultado financiero, consideramos que el diseño de modelos de análisis que incorporen y combinen tanto medidas subjetivas como objetivas del rendimiento empresarial, ayudaría a entender la diversidad de resultados obtenidos en esta línea de investigación.

Suggested Citation

  • Marín Vinuesa, Luz María, 2009. "Enfoques de estudio y modelos de investigación sobre calidad y resultados: una revisión crítica," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
  • Handle: RePEc:ehu:cuader:7706
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    More about this item

    Keywords

    gestión de la calidad; TQM; resultado financiero; modelos de investigación; quality management; TQM; business performance; research models;

    JEL classification:

    • M40 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - General
    • M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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