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Denizli KOBI’lerinde TKY Uygulamalarinin Firma Performansýna Etkilerinin Analizi

Author

Listed:
  • Ali TURKYILMAZ

    () (Fatih Universitesi, Muhendislik Fakultesi, Endustri Muhendisligi Bolumu)

  • Senol OKAY

    () (Pamukkale Universitesi, Teknik Egitim Fakultesi, Makine Egitimi Bolumu)

  • Leyla TEMIZER

    () (Fatih Universitesi, Muhendislik Fakultesi, Endustri Muhendisligi Bolumu)

  • Muhammet Enis BULAK

    () (Fatih Universitesi, Muhendislik Fakultesi, Endustri Muhendisligi Bolumu)

Abstract

Toplam Kalite Yonetimi (TKY) uygulamalari, tum dunyada oldugu gibi ulkemizdeki kucuk ve orta buyuklukteki isletmelerde (KOBI) her gecen gun yayginlasmaktadir. Bu calismada, Denizli’de tekstil sektorunde faaliyet gosteren KOBI’lerde TKY uygulamalarinin musteri memnuniyetine ve firma performansina olan etkileri incelendi. Calisma kapsaminda literaturdeki calismalardan yola cikilarak TKY uygulamalari, musteri memnuniyeti ve isletme performans arasindaki iliski bir Yapisal Esitlik Modeli ile tanimlandi. Bu modele uygun gelistirilen bir anket kullanilarak toplam 80 isletmeden veriler toplandi. Yapisal esitlik modelinin dogrulanmasi ve iliski katsayilarinin hesaplanmasi icin Kismi En Kucuk Kareler Yontemini kullanildi. Calisma isletmelerdeki kritik TKY uygulamalari ve bunlarin isletme performansina etkileri hakkinda onemli bilgiler sunmaktadýr.

Suggested Citation

  • Ali TURKYILMAZ & Senol OKAY & Leyla TEMIZER & Muhammet Enis BULAK, 2012. "Denizli KOBI’lerinde TKY Uygulamalarinin Firma Performansýna Etkilerinin Analizi," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 12(1), pages 31-39.
  • Handle: RePEc:ege:journl:v:12:y:2012:i:1:p:31-39
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    References listed on IDEAS

    as
    1. Michalakelis, Christos & Varoutas, Dimitris & Sphicopoulos, Thomas, 0. "Diffusion models of mobile telephony in Greece," Telecommunications Policy, Elsevier, vol. 32(3-4), pages 234-245, April.
    2. Rouvinen, Petri, 2006. "Diffusion of digital mobile telephony: Are developing countries different?," Telecommunications Policy, Elsevier, vol. 30(1), pages 46-63, February.
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    More about this item

    Keywords

    KOBI yonetimi; TKY; performans yoneti -mi; kismi en kucuk kareler;

    JEL classification:

    • L60 - Industrial Organization - - Industry Studies: Manufacturing - - - General

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