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Reverse logistics: superior performance through focused resource commitments to information technology

Author

Listed:
  • Daugherty, Patricia J.
  • Richey, R. Glenn
  • Genchev, Stefan E.
  • Chen, Haozhe

Abstract

A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing information technology capabilities. This, no doubt, is reflective of the nature of reverse logistics. Information support--for authorizing, tracking, and handling returns--can positively impact both economic and service quality-related performance.

Suggested Citation

  • Daugherty, Patricia J. & Richey, R. Glenn & Genchev, Stefan E. & Chen, Haozhe, 2005. "Reverse logistics: superior performance through focused resource commitments to information technology," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 41(2), pages 77-92, March.
  • Handle: RePEc:eee:transe:v:41:y:2005:i:2:p:77-92
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    Cited by:

    1. Mittal, Swati & Dhar, Rajib Lochan, 2016. "Effect of green transformational leadership on green creativity: A study of tourist hotels," Tourism Management, Elsevier, vol. 57(C), pages 118-127.
    2. Tsai, Ming-Chih, 2006. "Constructing a logistics tracking system for preventing smuggling risk of transit containers," Transportation Research Part A: Policy and Practice, Elsevier, vol. 40(6), pages 526-536, July.
    3. Rahman, Shams & Subramanian, Nachiappan, 2012. "Factors for implementing end-of-life computer recycling operations in reverse supply chains," International Journal of Production Economics, Elsevier, vol. 140(1), pages 239-248.
    4. Wilcox, William & Horvath, Philip A. & Griffis, Stanley E. & Autry, Chad W., 2011. "A Markov model of liquidity effects in reverse logistics processes: The effects of random volume and passage," International Journal of Production Economics, Elsevier, vol. 129(1), pages 86-101, January.
    5. García-Rodríguez, Francisco J. & Castilla-Gutiérrez, Carlos & Bustos-Flores, Carlos, 2013. "Implementation of reverse logistics as a sustainable tool for raw material purchasing in developing countries: The case of Venezuela," International Journal of Production Economics, Elsevier, vol. 141(2), pages 582-592.
    6. Attari, Mahdi Yousefi Nejad & Torkayesh, Ali Ebadi, 2018. "Developing benders decomposition algorithm for a green supply chain network of mine industry: Case of Iranian mine industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 371-382.
    7. Tom Lahti & Joakim Wincent & Vinit Parida, 2018. "A Definition and Theoretical Review of the Circular Economy, Value Creation, and Sustainable Business Models: Where Are We Now and Where Should Research Move in the Future?," Sustainability, MDPI, Open Access Journal, vol. 10(8), pages 1-19, August.
    8. Wengang Zhang & Feng Xu & Xuefeng Wang, 2020. "How Green Transformational Leadership Affects Green Creativity: Creative Process Engagement as Intermediary Bond and Green Innovation Strategy as Boundary Spanner," Sustainability, MDPI, Open Access Journal, vol. 12(9), pages 1-17, May.
    9. Encarnación García-Sánchez & Jaime Guerrero-Villegas & Javier Aguilera-Caracuel, 2018. "How Do Technological Skills Improve Reverse Logistics? The Moderating Role of Top Management Support in Information Technology Use and Innovativeness," Sustainability, MDPI, Open Access Journal, vol. 11(1), pages 1-17, December.
    10. Gunasekaran, Angappa & Subramanian, Nachiappan & Papadopoulos, Thanos, 2017. "Information technology for competitive advantage within logistics and supply chains: A review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 99(C), pages 14-33.
    11. Faustino Alarcón & Pascual Cortés-Pellicer & David Pérez-Perales & Raquel Sanchis, 2020. "Sustainability vs. Circular Economy from a Disposition Decision Perspective: A Proposal of a Methodology and an Applied Example in SMEs," Sustainability, MDPI, Open Access Journal, vol. 12(23), pages 1-26, December.
    12. Mingyu Zhang & Yuhuan Xia & Shuang Li & Wenbing Wu & Shuxiang Wang, 2019. "Crowd Logistics Platform’s Informative Support to Logistics Performance: Scale Development and Empirical Examination," Sustainability, MDPI, Open Access Journal, vol. 11(2), pages 1-19, January.
    13. Mihi Ramírez, Antonio, 2012. "Product return and logistics knowledge: Influence on performance of the firm," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(6), pages 1137-1151.
    14. Ye, Fei & Zhao, Xiande & Prahinski, Carol & Li, Yina, 2013. "The impact of institutional pressures, top managers' posture and reverse logistics on performance—Evidence from China," International Journal of Production Economics, Elsevier, vol. 143(1), pages 132-143.
    15. Zhaojun Yang & Jun Sun & Yali Zhang & Ying Wang, 2017. "Green, Green, It’s Green: A Triad Model of Technology, Culture, and Innovation for Corporate Sustainability," Sustainability, MDPI, Open Access Journal, vol. 9(8), pages 1-23, August.
    16. Das, Kanchan & Chowdhury, Abdul H., 2012. "Designing a reverse logistics network for optimal collection, recovery and quality-based product-mix planning," International Journal of Production Economics, Elsevier, vol. 135(1), pages 209-221.

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