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The relationship between on-time performance and airline market share: a new approach

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  • Suzuki, Yoshinori

Abstract

We propose a new method of modeling the relationship between on-time performance and market share in the airline industry. The idea behind the method is that the passengers' decision to remain (use same airline) or switch (use other airlines) at time t depends on whether they have experienced flight delays at time t-1 or not. More specifically, we posit that the passengers who experienced flight delays are more likely to switch airlines for the subsequent flight than those passengers who did not experience delays. To capture such effect, we develop an aggregate-level Markovian type model that estimates the transition probability matrices separately for the passengers who experienced flight delays at time t-1 and for those who did not experience delays. The model was calibrated with the US DOT data. The study results imply that, once experiencing flight delays, passengers are more likely to switch airlines. The results also imply that on-time performance affects a carrier's market share primarily through the passengers' experience, and not though the "advertisement" of performance.

Suggested Citation

  • Suzuki, Yoshinori, 2000. "The relationship between on-time performance and airline market share: a new approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 36(2), pages 139-154, June.
  • Handle: RePEc:eee:transe:v:36:y:2000:i:2:p:139-154
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    Citations

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    Cited by:

    1. Forbes, Silke J., 2008. "The effect of air traffic delays on airline prices," International Journal of Industrial Organization, Elsevier, vol. 26(5), pages 1218-1232, September.
    2. Suzuki, Yoshinori & Tyworth, John E. & Novack, Robert A., 2001. "Airline market share and customer service quality: a reference-dependent model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 35(9), pages 773-788, November.
    3. Pagoni, Ioanna & Psaraki-Kalouptsidi, Voula, 2016. "The impact of carbon emission fees on passenger demand and air fares: A game theoretic approach," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 41-51.
    4. Gao, Yi & Koo, Tay T.R., 2014. "Flying Australia–Europe via China: A qualitative analysis of the factors affecting travelers' choice of Chinese carriers using online comments data," Journal of Air Transport Management, Elsevier, vol. 39(C), pages 23-29.
    5. Lubbe, Berendien & Victor, Colette, 2012. "Flight delays: Towards measuring the cost to corporations," Journal of Air Transport Management, Elsevier, vol. 19(C), pages 9-12.
    6. Ferrer, Juan-Carlos & Rocha e Oliveira, Paulo & Parasuraman, A., 2012. "The behavioral consequences of repeated flight delays," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 35-38.
    7. Delbari, Seyyed Ali & Ng, Siew Imm & Aziz, Yuhanis Abdul & Ho, Jo Ann, 2016. "An investigation of key competitiveness indicators and drivers of full-service airlines using Delphi and AHP techniques," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 23-34.
    8. Michael Mazzeo, 2003. "Competition and Service Quality in the U.S. Airline Industry," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 22(4), pages 275-296, June.
    9. Bendinelli, William E. & Bettini, Humberto F.A.J. & Oliveira, Alessandro V.M., 2016. "Airline delays, congestion internalization and non-price spillover effects of low cost carrier entry," Transportation Research Part A: Policy and Practice, Elsevier, vol. 85(C), pages 39-52.
    10. Bubalo, Branko & Gaggero, Alberto A., 2015. "Low-cost carrier competition and airline service quality in Europe," Transport Policy, Elsevier, vol. 43(C), pages 23-31.
    11. Britto, Rodrigo & Dresner, Martin & Voltes, Augusto, 2012. "The impact of flight delays on passenger demand and societal welfare," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 48(2), pages 460-469.
    12. repec:eee:jaitra:v:67:y:2018:i:c:p:153-156 is not listed on IDEAS
    13. Wu, Cheng-Lung & Caves, Robert E, 2000. "Aircraft operational costs and turnaround efficiency at airports," Journal of Air Transport Management, Elsevier, vol. 6(4), pages 201-208.
    14. Greenfield, Daniel, 2014. "Competition and service quality: New evidence from the airline industry," Economics of Transportation, Elsevier, vol. 3(1), pages 80-89.
    15. Rupp, Nicholas G., 2009. "Do carriers internalize congestion costs? Empirical evidence on the internalization question," Journal of Urban Economics, Elsevier, vol. 65(1), pages 24-37, January.
    16. Diana, Tony, 2017. "Has market concentration fostered on-time performance? A case study of seventy-two U.S. airports," Journal of Air Transport Management, Elsevier, vol. 58(C), pages 1-8.

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