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Workshop 1: Performance measurement and compliance

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  • Nelson, John D.
  • Merkert, Rico

Abstract

This workshop discussed challenges of measuring the performance of transport contracts, which is usually achieved by benchmarking the relevant services against a few key performance indicators (KPIs). Such KPIs (the workshop identified cost efficiency, service quality and safety/security as the top three) can be explicitly included in the contracts (with a focus on compliance) or can be rather informal and part of a trusting partnership. Limited availability of good data and appropriate information technology systems appear to be the greatest challenges within developed markets. In the context of creating a formal market (such as the South African taxi market), which encourages public transport measurement and compliance, our findings suggest that it is important to set as a first step minimum standards to address the backlog with respect to establishing performance measurement regimes.

Suggested Citation

  • Nelson, John D. & Merkert, Rico, 2013. "Workshop 1: Performance measurement and compliance," Research in Transportation Economics, Elsevier, vol. 39(1), pages 46-49.
    • Handle: RePEc:eee:retrec:v:39:y:2013:i:1:p:46-49
    DOI: 10.1016/j.retrec.2012.05.022
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    Cited by:

    1. Veeneman, Wijnand, 2018. "Developments in public transport governance in the Netherlands; the maturing of tendering," Research in Transportation Economics, Elsevier, vol. 69(C), pages 227-234.
    2. Wretstrand, Anders & Holmberg, Bengt & Berntman, Monica, 2014. "Safety as a key performance indicator: Creating a safety culture for enhanced passenger safety, comfort, and accessibility," Research in Transportation Economics, Elsevier, vol. 48(C), pages 109-115.
    3. Wallis, Ian P., 2016. "Demand and service impacts of competition for the market – Australian urban bus case studies," Research in Transportation Economics, Elsevier, vol. 59(C), pages 330-342.
    4. Wong, Yale Z. & Hensher, David A., 2018. "The Thredbo story: A journey of competition and ownership in land passenger transport," Research in Transportation Economics, Elsevier, vol. 69(C), pages 9-22.

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