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Digital transformation during a lockdown

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  • Fletcher, Gordon
  • Griffiths, Marie

Abstract

These are indeed exceptional and historic times, a global pandemic and public health emergency sitting side by side with heightened public awareness of the injustices of decades of institutional racism. This article considers the current pandemic and lockdown period through a VUCA lens and offers reflection on how the pandemic revealed the fragility of digitally immature organisations. VUCA, a managerial catchall acronym for Volatility, Uncertainty, Complexity and Ambiguity is a litmus test for recognising unpredictable external environments. We offer business leaders a caveat, it is dangerous to ignore the impact of VUCA on the smooth functioning of an organisation. In terms of digital transformation during lockdown this article offers three key lessons that can so far be discerned from the pandemic period, firstly organisations must improve their digital maturity, secondly, less digitally mature organisations are more fragile and finally organisations with higher levels of digital maturity are generally more flexible.

Suggested Citation

  • Fletcher, Gordon & Griffiths, Marie, 2020. "Digital transformation during a lockdown," International Journal of Information Management, Elsevier, vol. 55(C).
    • Handle: RePEc:eee:ininma:v:55:y:2020:i:c:s0268401220310288
    DOI: 10.1016/j.ijinfomgt.2020.102185
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    Citations

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    Cited by:

    1. Banita Lal & Yogesh K. Dwivedi & Markus Haag, 2023. "Working from Home During Covid-19: Doing and Managing Technology-enabled Social Interaction With Colleagues at a Distance," Information Systems Frontiers, Springer, vol. 25(4), pages 1333-1350, August.
    2. TARTARIN Thierry & ȚICHINDELEAN Mihai & HAAKER Timber, 2020. "Effects Of Covid-19 On Business Models In Romania And The Netherlands, A Digitalization Perspective," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 15(3), pages 115-131, December.
    3. Roland Z. Szabó & Márk János Tátrai, 2020. "Digitalization, Quality of Life and Purchasing Power," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 16(02), pages 97-102.
    4. Bechlioulis, Alexandros P. & Karamanis, Dimitrios, 2020. "The impact of the Covid-19 lockdown on the i-banking use: An empirical inquiry from Greece," MPRA Paper 109392, University Library of Munich, Germany.
    5. Botezat Elena Aurelia & Crisan Daniela & Fotea Silvia Liana & Fotea Ioan Stefan, 2023. "Individual Adaptability to Work: Scale Validation on the Romanian Population," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 33(3), pages 37-60, September.
    6. Michał Kucia & Grzegorz Hajduk & Grzegorz Mazurek & Nina Kotula, 2021. "The Implementation of New Technologies in Customer Value Management—A Sustainable Development Perspective," Sustainability, MDPI, vol. 13(2), pages 1-16, January.
    7. Chwiłkowska-Kubala, Anna & Cyfert, Szymon & Malewska, Kamila & Mierzejewska, Katarzyna & Szumowski, Witold, 2023. "The impact of resources on digital transformation in energy sector companies. The role of readiness for digital transformation," Technology in Society, Elsevier, vol. 74(C).
    8. Björn Döhring & Atanas Hristov & Christoph Maier & Werner Roeger & Anna Thum-Thysen, 2021. "COVID-19 acceleration in digitalisation, aggregate productivity growth and the functional income distribution," International Economics and Economic Policy, Springer, vol. 18(3), pages 571-604, July.
    9. Reuschl, Andreas J. & Deist, Maximilian K. & Maalaoui, Adnane, 2022. "Digital transformation during a pandemic: Stretching the organizational elasticity," Journal of Business Research, Elsevier, vol. 144(C), pages 1320-1332.
    10. Prabath Chaminda Abeysiriwardana & Udith K. Jayasinghe-Mudalige, 2022. "Single window performance management: a strategy for evaluation integrated research culture in the commercial agriculture sector," SN Business & Economics, Springer, vol. 2(9), pages 1-24, September.
    11. Francesca Culasso & Elisa Giacosa & Daniele Giordino & Edoardo Crocco, 2022. "Digital transformation: Is Covid-19 a catalyst for micro and small enterprises first steps toward innovation?," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2022(2 Suppl.), pages 71-94.
    12. Zoppelletto, Alessia & Orlandi, Ludovico Bullini & Zardini, Alessandro & Rossignoli, Cecilia & Kraus, Sascha, 2023. "Organizational roles in the context of digital transformation: A micro-level perspective," Journal of Business Research, Elsevier, vol. 157(C).
    13. Khlystova, Olena & Kalyuzhnova, Yelena & Belitski, Maksim, 2022. "The impact of the COVID-19 pandemic on the creative industries: A literature review and future research agenda," Journal of Business Research, Elsevier, vol. 139(C), pages 1192-1210.
    14. Ashraf Mishrif & Asharul Khan, 2023. "Technology adoption as survival strategy for small and medium enterprises during COVID-19," Journal of Innovation and Entrepreneurship, Springer, vol. 12(1), pages 1-23, December.
    15. Strotmann, Christina & Baur, Vanessa & Börnert, Nora & Gerwin, Paula, 2022. "Generation and prevention of food waste in the German food service sector in the COVID-19 pandemic – Digital approaches to encounter the pandemic related crisis," Socio-Economic Planning Sciences, Elsevier, vol. 82(PA).
    16. Jin Wang & Zihan Hong & Hai Long, 2023. "Digital Transformation Empowers ESG Performance in the Manufacturing Industry: From ESG to DESG," SAGE Open, , vol. 13(4), pages 21582440231, October.
    17. Karen Núñez Valdés & Susana Quirós y Alpera & Luis Manuel Cerdá Suárez, 2021. "An Institutional Perspective for Evaluating Digital Transformation in Higher Education: Insights from the Chilean Case," Sustainability, MDPI, vol. 13(17), pages 1-27, September.
    18. Alexandros P. Bechlioulis & Dimitrios Karamanis, 2023. "Consumers’ changing financial behavior during the COVID-19 lockdown: the case of Internet banking use in Greece," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(3), pages 526-543, September.
    19. Pinto, Marcelo Rezende & Salume, Paula Karina & Barbosa, Marcelo Werneck & de Sousa, Paulo Renato, 2023. "The path to digital maturity: A cluster analysis of the retail industry in an emerging economy," Technology in Society, Elsevier, vol. 72(C).
    20. Mishra, Deepa Bhatt & Haider, Imran & Gunasekaran, Angappa & Sakib, Md. Nazmus & Malik, Nishtha & Rana, Nripendra P., 2023. "“Better together”: Right blend of business strategy and digital transformation strategies," International Journal of Production Economics, Elsevier, vol. 266(C).
    21. Kraus, Sascha & Vonmetz, Katharina & Bullini Orlandi, Ludovico & Zardini, Alessandro & Rossignoli, Cecilia, 2023. "Digital entrepreneurship: The role of entrepreneurial orientation and digitalization for disruptive innovation," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
    22. Barrutia, Jose M. & Echebarria, Carmen, 2021. "Effect of the COVID-19 pandemic on public managers’ attitudes toward digital transformation," Technology in Society, Elsevier, vol. 67(C).
    23. Zhang, Ziqi & Su, Zhi & Tong, Fang, 2023. "Does digital transformation restrain corporate financialization? Evidence from China," Finance Research Letters, Elsevier, vol. 56(C).
    24. Nelson DUARTE & Carla PEREIRA & Ricardo SANTOS & António AMARAL & Davide CARNEIRO, 2020. "The Role Of Digital Maturity In The Knowledge Based Economy," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 19(3), pages 79-88.
    25. Luis Manuel Cerdá Suárez & Karen Núñez-Valdés & Susana Quirós y Alpera, 2021. "A Systemic Perspective for Understanding Digital Transformation in Higher Education: Overview and Subregional Context in Latin America as Evidence," Sustainability, MDPI, vol. 13(23), pages 1-19, November.

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