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Building resilience and managing post-disruption supply chain recovery: Lessons from the information and communication technology industry

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  • Chen, Hsi Yueh
  • Das, Ajay
  • Ivanov, Dmitry

Abstract

In recent years, major local and global disruptions have had significant adverse effects on corporate performance, particularly for businesses with long, global supply chains. Managing disruption and its effects has therefore become a key focus for firms. While the process of disruption management has attracted considerable research attention, much of it has been directed at the pre-disruption stage. This study investigates the post-disruption stage, and its management. The unpredictability of disruption magnitude and nature suggests that the post-disruption management process may be as important, if not more so, than pre-determined pre-disruption strategies. An effective post-disruption management process would directly affect actual ability to recover from sudden and serious disruptions. This study analyzes six companies, variously positioned upstream and downstream in the supply chain of the information and communications technology (ICT) industry in Taiwan. Specific factors and strategies relating to the post-disruption management process were collected by conducting in-depth interviews with the managers and executives of the firms. The information was categorized into distinct disruption management process stages: discovery, recovery, and supply chain redesign. The study findings are interesting and at times, new and counter-intuitive, including the surprising positive effects of clustering in disruptions, and the role of back-up supplier and material verification in disruption recovery. The study emerges with an integrated framework that can be utilized to establish an effective post-disruption management process. The framework is used to develop research propositions for future research.

Suggested Citation

  • Chen, Hsi Yueh & Das, Ajay & Ivanov, Dmitry, 2019. "Building resilience and managing post-disruption supply chain recovery: Lessons from the information and communication technology industry," International Journal of Information Management, Elsevier, vol. 49(C), pages 330-342.
    • Handle: RePEc:eee:ininma:v:49:y:2019:i:c:p:330-342
    DOI: 10.1016/j.ijinfomgt.2019.06.002
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    Citations

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    Cited by:

    1. Meghan Stewart & Dmitry Ivanov, 2022. "Design redundancy in agile and resilient humanitarian supply chains," Annals of Operations Research, Springer, vol. 319(1), pages 633-659, December.
    2. Cagri Gurbuz, Mustafa & Yurt, Oznur & Ozdemir, Sena & Sena, Vania & Yu, Wantao, 2023. "Global supply chains risks and COVID-19: Supply chain structure as a mitigating strategy for small and medium-sized enterprises," Journal of Business Research, Elsevier, vol. 155(PB).
    3. Seyedmohsen Hosseini & Dmitry Ivanov, 2022. "A new resilience measure for supply networks with the ripple effect considerations: a Bayesian network approach," Annals of Operations Research, Springer, vol. 319(1), pages 581-607, December.
    4. Ekinci, Esra & Mangla, Sachin Kumar & Kazancoglu, Yigit & Sarma, P.R.S. & Sezer, Muruvvet Deniz & Ozbiltekin-Pala, Melisa, 2022. "Resilience and complexity measurement for energy efficient global supply chains in disruptive events," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
    5. Münch, Christopher & Marx, Emanuel & Benz, Lukas & Hartmann, Evi & Matzner, Martin, 2022. "Capabilities of digital servitization: Evidence from the socio-technical systems theory," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    6. Maciel M. Queiroz & Dmitry Ivanov & Alexandre Dolgui & Samuel Fosso Wamba, 2022. "Impacts of epidemic outbreaks on supply chains: mapping a research agenda amid the COVID-19 pandemic through a structured literature review," Annals of Operations Research, Springer, vol. 319(1), pages 1159-1196, December.
    7. Zhao, Nanyang & Hong, Jiangtao & Lau, Kwok Hung, 2023. "Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model," International Journal of Production Economics, Elsevier, vol. 259(C).
    8. Tuhin Sengupta & Gopalakrishnan Narayanamurthy & Roger Moser & Vijay Pereira & Devleena Bhattacharjee, 2022. "Disruptive Technologies for Achieving Supply Chain Resilience in COVID-19 Era: An Implementation Case Study of Satellite Imagery and Blockchain Technologies in Fish Supply Chain," Information Systems Frontiers, Springer, vol. 24(4), pages 1107-1123, August.
    9. Seyed Hossein Razavi Hajiagha & Hannan Amoozad Mahdiraji & Maryam Behnam & Boshra Nekoughadirli & Rohit Joshi, 2022. "A scenario-based robust time–cost tradeoff model to handle the effect of COVID-19 on supply chains project management," Operations Management Research, Springer, vol. 15(1), pages 357-377, June.
    10. Liu, Wei & Li, Xin & Liu, Chunyan & Wang, Minxi & Liu, Litao, 2023. "Resilience assessment of the cobalt supply chain in China under the impact of electric vehicles and geopolitical supply risks," Resources Policy, Elsevier, vol. 80(C).
    11. Md. Tarek Chowdhury & Aditi Sarkar & Sanjoy Kumar Paul & Md. Abdul Moktadir, 2022. "A case study on strategies to deal with the impacts of COVID-19 pandemic in the food and beverage industry," Operations Management Research, Springer, vol. 15(1), pages 166-178, June.
    12. Margherita Molinaro & Pietro Romano & Gianluca Sperone, 2023. "The organizational side of a disruption mitigation process: exploring a case study during the COVID-19 pandemic," Operations Management Research, Springer, vol. 16(1), pages 1-17, March.

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