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Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system

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  • Caldeira, Mário
  • Serrano, António
  • Quaresma, Rui
  • Pedron, Cristiane
  • Romão, Mário

Abstract

This case study analyses the benefits of implementing a paperless software solution (Alert®pfh–Alert Paperfree Hospital, developed by Alert Life Sciences Computing) in a Portuguese Hospital, the Espírito Santo Hospital, in the city of Évora. Alert®pfh is a complete hospital clinical information system with real time clinical information input. It was implemented in emergency medical services, inpatient and outpatient services, and operating room services. Data were collected between 2006 and 2011 prior to, during and after the system's implementation. The case analysis demonstrates that paperless software systems have a significant potential when applied in healthcare organization services. Besides financial benefits, other important organizational features were identified, namely higher levels of patient and professional satisfaction; an increase in efficiency in hospital operations; improvement in the quality of information for management decision-making; and a reduction in medical errors. Lessons learned are noted and conclusions drawn for both theoretical and practical ICT benefits analysis.

Suggested Citation

  • Caldeira, Mário & Serrano, António & Quaresma, Rui & Pedron, Cristiane & Romão, Mário, 2012. "Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system," International Journal of Information Management, Elsevier, vol. 32(2), pages 196-202.
    • Handle: RePEc:eee:ininma:v:32:y:2012:i:2:p:196-202
    DOI: 10.1016/j.ijinfomgt.2011.12.005
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    References listed on IDEAS

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    1. Pan, Gary & Hackney, Ray & Pan, Shan L., 2008. "Information Systems implementation failure: Insights from prism," International Journal of Information Management, Elsevier, vol. 28(4), pages 259-269.
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    Cited by:

    1. Hossain, Akram & Quaresma, Rui & Rahman, Habibur, 2019. "Investigating factors influencing the physicians’ adoption of electronic health record (EHR) in healthcare system of Bangladesh: An empirical study," International Journal of Information Management, Elsevier, vol. 44(C), pages 76-87.
    2. Ker, Jun-Ing & Wang, Yichuan & Hajli, M. Nick & Song, Jiahe & Ker, Cappi W., 2014. "Deploying lean in healthcare: Evaluating information technology effectiveness in U.S. hospital pharmacies," International Journal of Information Management, Elsevier, vol. 34(4), pages 556-560.
    3. Lili Geng & Huixian Hui & Xiaomeng Liang & Shaocong Yan & Yongji Xue, 2023. "Factors Affecting Intention Toward ICT Adoption in Rural Entrepreneurship: Understanding the Differences Between Business Types of Organizations and Previous Experience of Entrepreneurs," SAGE Open, , vol. 13(3), pages 21582440231, September.

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