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Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer

Author

Listed:
  • Wang, Eric T.G.
  • Chia-Lin Lin, Cathy
  • Jiang, James J.
  • Klein, Gary

Abstract

Critical to enterprise resource planning (ERP) implementation is the fit between the system and the processes in an organization. Knowledge about the ERP system must flow from those implementing the system and those responsible once in production. Effective knowledge transfer is assisted by the absorptive capacity of the learner and the competence of the knowledge holder, as reflected in the client and consultant relationship of this study. A model of transfer is composed from existing theories of learning to explain the roles played by the client through absorptive capacity and the consultant through competence. Survey data of CIOs in Taiwan confirm that transfer is improved with higher levels of capacity and competence, while the transfer process leads to a better fit between ERP systems and organizational processes. Management needs to foster the build-up of their internal knowledge stocks in order to stimulate the flow of knowledge transfer.

Suggested Citation

  • Wang, Eric T.G. & Chia-Lin Lin, Cathy & Jiang, James J. & Klein, Gary, 2007. "Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer," International Journal of Information Management, Elsevier, vol. 27(3), pages 200-212.
    • Handle: RePEc:eee:ininma:v:27:y:2007:i:3:p:200-212
    DOI: 10.1016/j.ijinfomgt.2007.02.002
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    Citations

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    Cited by:

    1. Sascha Bruggen & Alexander Holland, 2022. "Knowledge-based Management of IT Projects with Methods of Artificial Intelligence to Increase Efficiency," Scientia Moralitas Journal, Scientia Moralitas, Research Institute, vol. 7(1), pages 1-17, July.
    2. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    3. Peng, Zeyu & Sun, Yongqiang & Guo, Xitong, 2018. "Antecedents of employees’ extended use of enterprise systems: An integrative view of person, environment, and technology," International Journal of Information Management, Elsevier, vol. 39(C), pages 104-120.

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