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The effect of distance on persuasion in international e-mail marketing campaigns

Author

Listed:
  • Magnusson, Peter
  • Westjohn, Stanford A.

Abstract

We investigate the relative effectiveness of different persuasive appeals in international e-mail customer acquisition marketing campaigns. We conducted three separate experiments, including two lab experiments and one field experiment, to examine the impact of different persuasive appeals on customers. Our research specifically focuses on consensus and authority-focused persuasive appeals. Our findings consistently show that when there is a small cultural distance between the seller and potential buyer, consensus appeals are more effective. On the other hand, when there is a large cultural distance, authority appeals are more effective.

Suggested Citation

  • Magnusson, Peter & Westjohn, Stanford A., 2025. "The effect of distance on persuasion in international e-mail marketing campaigns," International Business Review, Elsevier, vol. 34(4).
    • Handle: RePEc:eee:iburev:v:34:y:2025:i:4:s0969593125000678
    DOI: 10.1016/j.ibusrev.2025.102454
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