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A Long-haul Destination:: Sustainability Reporting Among Tour Operators


  • Wijk, Jeroen Van
  • Persoon, Winifred


Tour operators are the main players in the tourism industry and can use their market power to improve sustainability in the tourism sector. This study analyses the sustainability reporting of 42 internationally operating tour operators. It is concluded that in comparison to other industry sectors, tour operators perform weak at best. Considerable differences in reporting behaviour were detected within the sector. Large tour operators far better than medium-sized and small firms, and traditional tour operators better than their online competitors. Little difference was detected in reporting between UK, German and Dutch tour operators. © 2006 Published by Elsevier Ltd.

Suggested Citation

  • Wijk, Jeroen Van & Persoon, Winifred, 2006. "A Long-haul Destination:: Sustainability Reporting Among Tour Operators," European Management Journal, Elsevier, vol. 24(6), pages 381-395, December.
  • Handle: RePEc:eee:eurman:v:24:y:2006:i:6:p:381-395

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    References listed on IDEAS

    1. Gentile, Chiara & Spiller, Nicola & Noci, Giuliano, 2007. "How to Sustain the Customer Experience:: An Overview of Experience Components that Co-create Value With the Customer," European Management Journal, Elsevier, vol. 25(5), pages 395-410, October.
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    4. Belderbos, Rene & Carree, Martin & Lokshin, Boris, 2004. "Cooperative R&D and firm performance," Research Policy, Elsevier, vol. 33(10), pages 1477-1492, December.
    5. Abbie Griffin & John R. Hauser, 1992. "Patterns of Communication Among Marketing, Engineering and Manufacturing---A Comparison Between Two New Product Teams," Management Science, INFORMS, vol. 38(3), pages 360-373, March.
    6. Abernathy, William J. & Clark, Kim B., 1985. "Innovation: Mapping the winds of creative destruction," Research Policy, Elsevier, vol. 14(1), pages 3-22, February.
    7. David J. Teece, 1980. "The Diffusion of an Administrative Innovation," Management Science, INFORMS, vol. 26(5), pages 464-470, May.
    8. Shantanu Dutta & Om Narasimhan & Surendra Rajiv, 1999. "Success in High-Technology Markets: Is Marketing Capability Critical?," Marketing Science, INFORMS, pages 547-568.
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    Cited by:

    1. Moisescu, Ovidiu-Ioan, 2014. "A Survey-Based Analysis Regarding CSR Practices in the Romanian Tourism Distribution Sector," MPRA Paper 65310, University Library of Munich, Germany, revised Oct 2014.
    2. Fasone, Vincenzo & Kofler, Lukas & Scuderi, Raffaele, 2016. "Business performance of airports: Non-aviation revenues and their determinants," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 35-45.
    3. repec:eee:touman:v:31:y:2010:i:5:p:621-628 is not listed on IDEAS
    4. Ovidiu-Ioan Moisescu, 2015. "Adopting and Implementing CSR Policies in Travel Agency Business: The Case of Romania," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 27(2), pages 203-220.
    5. Moisescu, Ovidiu-Ioan, 2014. "A Website-Based Analysis Regarding CSR Practices of the Top Romanian Travel Agencies," MPRA Paper 65288, University Library of Munich, Germany.
    6. repec:eee:touman:v:64:y:2018:i:c:p:1-12 is not listed on IDEAS


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