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External Provision of Knowledge Management Information Services:: The Case of the Concrete and Cement Industries

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  • Smyth, Hedley
  • Longbottom, Radhika

Abstract

Knowledge management (KM) is typically internally generated and managed. Information services (IS) have a long history of external provision. Strategic and resource considerations are barriers to continual internal KM development, therefore inducing a potential market for external KM. This paper analyses conceptual issues, especially asymmetry, for external market provision, and explores a case study of traditional IS being reconfigured into KM and IS in the cement and concrete industries; a particularly pertinent case, not only addressing generic issues of external provision, but also addressing KM services for projects, which have become a major means for procuring and delivering products and services.

Suggested Citation

  • Smyth, Hedley & Longbottom, Radhika, 2005. "External Provision of Knowledge Management Information Services:: The Case of the Concrete and Cement Industries," European Management Journal, Elsevier, vol. 23(2), pages 247-259, April.
    • Handle: RePEc:eee:eurman:v:23:y:2005:i:2:p:247-259
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