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Authentication response to a tourist attraction video: Neuromarketing insights

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  • Stepchenkova, Svetlana
  • Kirilenko, Andrei
  • Jo, Yeonseo

Abstract

Using physiological and self-reported measures, the study examined the role that the emotions and authenticity orientation of tourists play in the authentication of tourist attractions promoted by marketing materials. Seventy-two respondents whose attitudes toward authenticity were classified as realists, constructivists, and postmodernists watched a video about staged attraction Hobbiton Movie Set, in Rotorua, New Zealand. Heartbeat data was converted into three measures of heart rate variability: time-domain, frequency-domain, and qualitative non-linear measure. Heart rate variability differed among authenticity groups. People with realist attitudes stayed more focused and had lower heart rate variability. Postmodernists were the most likely to accept the staged attraction as authentic and their kind of place to visit. Promotional materials generating positive arousal contributed to positive authentication.

Suggested Citation

  • Stepchenkova, Svetlana & Kirilenko, Andrei & Jo, Yeonseo, 2025. "Authentication response to a tourist attraction video: Neuromarketing insights," Annals of Tourism Research, Elsevier, vol. 114(C).
    • Handle: RePEc:eee:anture:v:114:y:2025:i:c:s0160738325001148
    DOI: 10.1016/j.annals.2025.104008
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    References listed on IDEAS

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    Cited by:

    1. Tingjun Chen & Rezvan Eftekhary & Andrei P. Kirilenko & Svetlana Stepchenkova, 2026. "From museums to fantasyscapes: user responses to traditional and hyperreality VR in cultural tourism," Information Technology & Tourism, Springer, vol. 28(1), pages 1-27, June.

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