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The Role of HR Practices on Turnover Intentions Directly and Through Organizational Citizenship Behavior in the Banking Sector of Malaysia

Author

Listed:
  • Syed Haider Ali Shah

    (Business Studies Department, Bahria University Islamabad, Pakistan,)

  • Shakeel Sajjad

    (Department of Management Sciences, Bahria University, Islamabad, Pakistan,)

  • Najla Abdallah Mohammed Ahmed

    (Faculty of Economics and Administration, University of Malaya, Malaysia,)

  • Bilal Arshad

    (Department of Management Sciences, Bahria University, Islamabad, Pakistan)

  • Munaza Kazmi

    (Department of Management Sciences, Bahria University, Islamabad, Pakistan)

  • Rab Nawaz

    (Department of Management Sciences, Bahria University, Islamabad, Pakistan)

Abstract

In the recent years, the banking industry of Malaysia has grown rapidly and the roles of employees are undeniable. In todays, dynamic environment banking industry is striving hard to retain the employees in the organization. Employee provides the basis for organization to be successful. The aim of this paper was to investigate the role of HR practices on turnover intentions directly and indirectly through organizational citizenship behavior in banking sector of Malaysia. Data collected through 510 questionnaires from top five banks (by Capital) branches in Kuala Lumpur, Malaysia. In order to investigate the hypotheses, this study applied Structural equation modelling (AMOS). Findings of this study portray that HR practices had negative effect on turnover intentions while the interesting finding is that indirect effect of HR practices through organizational citizenship were also significant. The results are beneficial for top management of banking sector of Malaysia in order to keep motivating employees and to retain them through proper implementation of OCB. To build and align the HR practices and OCB which results in reducing turnover intentions of employees.

Suggested Citation

  • Syed Haider Ali Shah & Shakeel Sajjad & Najla Abdallah Mohammed Ahmed & Bilal Arshad & Munaza Kazmi & Rab Nawaz, 2020. "The Role of HR Practices on Turnover Intentions Directly and Through Organizational Citizenship Behavior in the Banking Sector of Malaysia," International Review of Management and Marketing, Econjournals, vol. 10(5), pages 172-178.
    • Handle: RePEc:eco:journ3:2020-05-21
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    More about this item

    Keywords

    Human Resources Practices; Organizational Citizenship Behavior; Turnover Intentions; Structural Equation Model;
    All these keywords.

    JEL classification:

    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government
    • H12 - Public Economics - - Structure and Scope of Government - - - Crisis Management

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