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A Preliminary Study for Six Sigma Implementation Ýn Laser in situ Keratomileusis (LASIK) Surgeries

Author

Listed:
  • Mehmet Tolga Taner

    (Department of Healthcare Management, Uskudar University, Istanbul, Turkey)

  • Gamze Kagan

    (Department of Healthcare Management, Uskudar University, Istanbul, Turkey)

  • Sabahat Beyza Kagan

    (Department of Healthcare Management, Uskudar University, Istanbul, Turkey)

  • Engin Erbas

    (Institute of Social Sciences, Dogus University)

Abstract

The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during LASIK surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control(DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Experience of the refractive surgeons, type of microkeratome and hygiene of microkeratome were identified to be Critical-to-Quality (CTQ) factors for a successful LASIK surgery. The most frequent complications of LASIK surgeries were found to be dry eye syndrome, subconjunctival haemorrhage and flap edge melt. The process sigma level was found to be 3.7135.

Suggested Citation

  • Mehmet Tolga Taner & Gamze Kagan & Sabahat Beyza Kagan & Engin Erbas, 2014. "A Preliminary Study for Six Sigma Implementation Ýn Laser in situ Keratomileusis (LASIK) Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(1), pages 24-33.
    • Handle: RePEc:eco:journ3:2014-01-3
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    Citations

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    Cited by:

    1. Ibrahim SAHBAZ & Mehmet Tolga TANER & Gamze KAGAN & Huseyin SANISOGLU & Engin ERBAS & Ebubekir DURMUS & Meltem TUNCA & Hazar ENGINYURT, 2014. "Deployment of Six Sigma Methodology in Phacoemulsification Cataract Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(2), pages 123-131.
    2. Ibrahim SAHBAZ & Mehmet Tolga TANER & Mustafa ELIACIK & Gamze KAGAN & Engin ERBAS & Hazar ENGINYURT, 2014. "Deployment of Six Sigma Methodology to Reduce Complications in Intravitreal Injections," International Review of Management and Marketing, Econjournals, vol. 4(2), pages 160-166.
    3. Mehmet Tolga Taner & Ibrahim Sahbaz & Gamze Kagan & Kamal Atwat & Engin Erbas, 2014. "Development of Six Sigma Infrastructure for Strabismus Surgeries," International Review of Management and Marketing, Econjournals, vol. 4(1), pages 49-58.

    More about this item

    Keywords

    Six Sigma; ophthalmology; refractive surgery; complications;
    All these keywords.

    JEL classification:

    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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