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Una metodología de recomendación al cliente bancario a partir del historial de reclamaciones bancarias

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Listed:
  • Mª Carmen Lozano Gutiérrez

    (Universidad Politécnica de Cartagena)

  • Federico Fuentes Martín

    (Universidad Politécnica de Cartagena)

Abstract

The idea behind the methodology proposed in this paper is to show the utilities that it can offer, a software tool to make recommendations to the banking users when making a claim against a bad practice from their banks or wish to make an inquiry in order to ascertain the chances of a favorable decision by the Bank of Spain to a complaint in progress. The methodology used described uses recommendation algorithms based on content filtering, using database annual reports of the Claims Service of the Bank of Spain.

Suggested Citation

  • Mª Carmen Lozano Gutiérrez & Federico Fuentes Martín, 2017. "Una metodología de recomendación al cliente bancario a partir del historial de reclamaciones bancarias," Economic Analysis Working Papers (2002-2010). Atlantic Review of Economics (2011-2016), Colexio de Economistas de A Coruña, Spain and Fundación Una Galicia Moderna, vol. 1, pages 1-1, June.
    • Handle: RePEc:eac:articl:02/16
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