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L’ouverture du stock de connaissances de la compétence collective. Etude d’une conversation

  • Nicolas Arnaud

    ()

    (Audencia Nantes)

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    (VF)Les théoriciens de la compétence collective définissent celle-ci de manière statique comme un ensemble de ressources dans lequel vont puiser les acteurs. En s’appuyant sur l’analyse d’une conversation, l’article démontre que le processus de construction de ces ressources est d’origine communicationnelle et illustre la manière dont ces dernières sont utilisées par les acteurs en situation. L’article dégage également des leviers d’action relatifs au management de ces dynamiques conversationnelles. Nos résultats montrent que la compétence de ces collectifs est autant le fruit des conversations des opérateurs (de leur autonomie) que de l’action du management en termes de recrutement, de procédures ou d’outils de gestion mis à disposition.(VA)Scholars define collective skill from a static perspective as a set of resources that people can use. Base on the analysis of a conversation, the paper shows that these resources come from conversational activity; illustrates how people use them for collective action and concludes with some management implications. Our results demonstrate that the competency of these groups is as much the result of conversations operators (of autonomy) as the action of management in terms of recruitment - operators, middle managers and top managers- , procedures, or management tools available.

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    File URL: http://leg2.u-bourgogne.fr/rev/142141.pdf
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    Article provided by revues.org in its journal Revue Finance Contrôle Stratégie.

    Volume (Year): 14 (2011)
    Issue (Month): 2 (June)
    Pages: 101-141

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    Handle: RePEc:dij:revfcs:v:14:y:2011:i:q2:p:101-141
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