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“Waiting time and satisfaction level in adult outpatient traumatology patients in a hospital in Cajamarca, 2025”

Author

Listed:
  • Aylin Kaori Carrascal Silva
  • Angie Jhoana Castrejón Zambrano
  • María Nela Gutiérrez Valera
  • Enzo Bazualdo Fiorini
  • Segundo Bueno Ordoñez

Abstract

Introduction: Patient satisfaction is an essential indicator of healthcare quality, and waiting time significantly influences their perception of the service received. Objective: To determine the degree of relationship between waiting time and the level of satisfaction in adult outpatients attending the traumatology service of a hospital in Cajamarca, 2025. Materials and methods: This is a quantitative, analytical, and cross-sectional study with a non-probabilistic convenience sample of 83 patients. A validated 25-item questionnaire is used, measuring five dimensions of satisfaction and waiting times across different areas. Statistical analysis includes the chi-square test and Spearman's rho. Results: A significant negative correlation is found between waiting time and satisfaction level (p

Suggested Citation

Handle: RePEc:dbk:sicomu:2026v4a8
DOI: 10.62486/sic2026296
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