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Preisbereitschaft und unternehmerische Instrumentarien zur Einflussnahme

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  • Nico Hahn
  • Constantin Schubart

Abstract

The financial sector has changed dramatically in recent years. Digitization and government requirements created transparency. For many customers, the price has become the decisive criterion for demand. A survey of 102 Generation Z respondents shows ways to avoid this price competition with a customer-oriented product design. / Das Angebot an Finanzprodukten ist in den letzten Jahren durch Non- und NearBanks erheblich gestiegen. Dennoch ist der Charakter der Finanzdienstleistungen, trotz vieler Innovationen, weitgehend homogen geblieben. Vergleichsportale und das Internet als Informationsmedium haben eine Markttransparenz geschaffen, die zu einer sehr preissensiblen Kundschaft geführt hat. Mit fehlenden Individualitäten in Marken- und Produktmerkmalen wird der Preis für viele Kunden das Entscheidungskriterium. Insbesondere die traditionelle, regionale und kostenintensivere Bankenlandschaft steht vor der Herausforderung dieser Entwicklung entgegenzuwirken. Den nachfolgenden Generationen sind Mehrwerte aufzuzeigen, um höhere Preise durchzusetzen und sich dem vollkommenen Preiswettbewerb zu entziehen. Eine Befragung von 102 Probanden der Generation Z hat gezeigt, dass eine kundenorientierte Produkt- bzw. Dienstleistungsgestaltung Chancen bietet höhere Preisbereitschaften von Kunden abzuschöpfen.

Suggested Citation

  • Nico Hahn & Constantin Schubart, 2021. "Preisbereitschaft und unternehmerische Instrumentarien zur Einflussnahme," Der Betriebswirt, Duncker & Humblot, Berlin, vol. 62(4), pages 213-226.
  • Handle: RePEc:dah:aeqdbw:v62_y2021_i4_q4_p213-226
    DOI: 10.3790/dbw.62.4.213
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