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Bewertung von smarten industriellen Dienstleistungen auf Basis einer modifizierten Balanced Scorecard

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  • Frank Hustert
  • Jenny Thiessen

Abstract

In the era of increasing digitalisation, Smart Services take an important role for industrial companies. An assessment model supports the development of a new Smart Service as well as the optimisation of an existing Smart Service. The traditional Balanced Scorecard (BSC) is an assessment model, which is established in the economy. This article focusses on the further development of a BSC approach in the context of Smart Services. / Smart Services nehmen in einer Zeit der zunehmenden Digitalisierung einen besonderen Stellenwert für Industrieunternehmen ein. Ziel dieses Artikels ist es, ein Bewertungsmodell zu entwickeln, nach dem Unternehmen ihre Smart Services bewerten können. Ein Bewertungsmodell unterstützt Unternehmen sowohl bei der Entwicklung eines neuen als auch bei der Optimierung eines bereits bestehenden Smart Service. Die traditionelle Balanced Scorecard (BSC) stellt ein in der Wirtschaft fundiertes Bewertungsmodell dar. Als Ansatz wird die Entwicklung einer angepassten smarten BSC ausgewählt, die in die traditionelle BSC integriert wird.

Suggested Citation

  • Frank Hustert & Jenny Thiessen, 2021. "Bewertung von smarten industriellen Dienstleistungen auf Basis einer modifizierten Balanced Scorecard," Der Betriebswirt, Duncker & Humblot, Berlin, vol. 62(3), pages 191-209.
    • Handle: RePEc:dah:aeqdbw:v62_y2021_i3_q3_p191-209
    DOI: 10.3790/dbw.62.3.191
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