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Public acceptance of automated shuttles in public transport pilots

Author

Listed:
  • Valdez Lizárraga, Pedro Antonio
  • pedro.valdez@uas.edu.mx
  • Suárez, Yasniel Sánchez
  • yasnielsanchez9707@gmail.com

Abstract

Introduction: Automated shuttles are being trialled in public transport pilots worldwide, and their permanence depends on public acceptance. This review synthesizes the determinants of user acceptance measured in real-world pilots. Methods: A systematic review was conducted following PRISMA 2020. Results: Of 754 records identified, 618 were screened, 16 full texts were assessed and 10 studies with 2,961 participants were included, eight conducted in Europe, one in North America and one in Asia. Acceptance and intention to use were generally high and remained high after a ride. Determinants separated into user-related factors, led by trust, satisfaction and technology readiness, and system-related factors, led by perceived safety, comfort and speed. Seven studies had moderate risk of bias and three high. Conclusions: Direct exposure sustains acceptance, and perceived safety, comfort and service effectiveness are the dominant system-related constraints. The evidence is limited by small, self-selected samples and by the absence of low-risk-of-bias studies.

Suggested Citation

  • Valdez Lizárraga, Pedro Antonio & pedro.valdez@uas.edu.mx & Suárez, Yasniel Sánchez & yasnielsanchez9707@gmail.com, 2025. "Public acceptance of automated shuttles in public transport pilots," SAP Transport, Mobility & Society, South American Publishing.
    • Handle: RePEc:cwf:tmsart:tms2025206
    DOI: 10.62486/tms2025206
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