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Sentiment Analysis of Incoming Voice Calls

Author

Listed:
  • Mahesh Kumar Chaudhary

  • Mahima Sahu

  • Manu Priya K

  • Pujashree V

  • Suguna A

Abstract

This project aims to meet the increasing need for real-time sentiment analysis within voice call interactions, acknowledging the rising significance of voice-based engagements in today's telecommunications realm. The proposed framework utilizes advanced natural language processing (NLP) techniques and machine learning models to promptly evaluate emotional nuances, integrating voice signal processing, feature extraction, and sentiment classification to ensure adaptability across diverse linguistic and cultural contexts. This initiative not only introduces a robust framework for real-time sentiment analysis but also tackles challenges specific to voice-based communication. Its wide-ranging applications span across industries such as customer service, market research, and social monitoring, offering valuable insights for organizations to comprehend and effectively respond to sentiments expressed within the dynamic landscape of real-time voice communication.

Suggested Citation

  • Mahesh Kumar Chaudhary & Mahima Sahu & Manu Priya K & Pujashree V & Suguna A, 2024. "Sentiment Analysis of Incoming Voice Calls," International Journal of Innovative Science and Research Technology (IJISRT), IJISRT Publication, vol. 9(07), pages 3575-3584, July.
    • Handle: RePEc:cvr:ijisrt:2024:07:ijisrt24jul1852
    DOI: 10.38124/ijisrt/24jul1852
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