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Do online pension dashboards affect pension knowledge and expectations? Evidence from a randomized survey experiment

Author

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  • Kramer, Marc
  • Lensink, Robert
  • Plantinga, Auke

Abstract

We test the effectiveness of an online interactive pension dashboard in improving pension funds participants' ability to make adequate pension decisions in terms of pension preparation, knowledge, self-efficacy, expectations, and intention-to-act. In a randomized survey experiment, treated participants of two pension funds receive an encouragement to visit an online pension dashboard. Treated individuals have more pension knowledge and an increased self-efficacy in the pension domain, especially so for females. The dashboard does not have a significant impact on the pension preparation or the errors in forecasts of pension income nor does it impact the willingness to act if there is a need to do so.

Suggested Citation

  • Kramer, Marc & Lensink, Robert & Plantinga, Auke, 2024. "Do online pension dashboards affect pension knowledge and expectations? Evidence from a randomized survey experiment," Journal of Pension Economics and Finance, Cambridge University Press, vol. 23(4), pages 504-527, October.
  • Handle: RePEc:cup:jpenef:v:23:y:2024:i:4:p:504-527_3
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