IDEAS home Printed from https://ideas.repec.org/a/cua/edutec/v3y2025ip110id110.html

Towards quality public services: the role of administrative simplification in local governments

Author

Listed:
  • Dante Rossini Pacha Apaza

Abstract

The study was conducted within the framework of research on state reform and modernization, with the central purpose of analyzing the role of administrative simplification in improving the quality of public services in local governments. It was a basic research study with a quantitative approach, non-experimental design, cross-sectional and correlational in nature. The population consisted of users of a provincial municipality, and the sample consisted of 300 of them. Data were collected using a survey technique, with structured questionnaires: one with 11 items to measure administrative simplification and another with 9 items to evaluate citizen services. The information was processed using SPSS statistical software version 25. The findings showed that administrative simplification has a direct and significant relationship with citizen services, with a Spearman correlation coefficient (Rho) of 0.640 and a p-value of 0.000, confirming the hypothesis and concluding that the relationship between the two variables is positive.

Suggested Citation

  • Dante Rossini Pacha Apaza, 2025. "Towards quality public services: the role of administrative simplification in local governments," Edu - Tech Enterprise, Science - Tech Enterprise Alliance, vol. 3, pages 110-110.
    • Handle: RePEc:cua:edutec:v:3:y:2025:i::p:110:id:110
    as

    Download full text from publisher

    File URL: https://ete.sciten.org/index.php/ete/article/view/110/99
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cua:edutec:v:3:y:2025:i::p:110:id:110. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Edu - Tech Enterprise (email available below). General contact details of provider: https://ete.sciten.org/index.php/ete/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.