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Camino a la excelencia

Author

Listed:
  • Martha Cecilia Jaramillo Mejía.
  • Carmenza Macía Mejía
  • Alejandro Arteaga Montero.

Abstract

Se trata de cómo una Institución Prestadora de Servicios de Salud, creada para dar atención a problemas médicos de alta complejidad, luego de cinco anos de funcionamiento y con base en el mejoramiento continuo, decide implementar un Sistema de Gestión de Calidad bajo la Norma ISO 9000:2000, para garantizar la permanencia de servicios de excelente calidad y lograr mayor competitividad en el mercado al cumplir estándares internacionales y así poder posicionarse nacional e internacionalmente como una alternativa en la prestación de servicios de salud con orientación académica. Una vez certificada bajo la norma la entidad se ve enfrentada a la normatividad legal vigente y a nuevos retos.

Suggested Citation

  • Martha Cecilia Jaramillo Mejía. & Carmenza Macía Mejía & Alejandro Arteaga Montero., 2005. "Camino a la excelencia," Estudios Gerenciales, Universidad Icesi, March.
    • Handle: RePEc:col:000129:002091
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