Characteristics of quality in service sector
Concerns in the quality of services field are more recent (20-30 years) than those of product quality (over 100 years). Service is unique in its own way. Ideal is that the service could be adapted for customers needs, depending on the level of adaptability of the provider in order to customize his services.Services can not be stored and preserved for later consumption. Typically, services can be provided only by integrating external factor. Compared to products, services have some features that Philip Kotler characterized by: „Although the basic service is immaterial, it can be accompanied by a material component”
Volume (Year): 15 (2011)
Issue (Month): 1 ()
|Contact details of provider:|| Web page: http://cmu-edu.eu |
When requesting a correction, please mention this item's handle: RePEc:cmc:annals:v:15:y:2011:i:1:p:53-54. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Georgiana Buzu)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.