Improvement of services in public administration through quality planning
Planning is one of the basic processes of Quality Management. Through this stage, the objectives and the path to be followed in order to achieve them is determined. In Administration and Public Services, the aim of quality planning is to establish policies, procedures, actions and, ultimately, a system that satisfy citizens their needs and expectations. By necessity we mean the need that is evinced by an individual or collectivity, having the main purpose to satisfy it
Volume (Year): 15 (2011)
Issue (Month): 1 ()
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