Use Of Artificial Intelligence In The Insurance Industry

Artificial intelligence (AI) can have a significant impact in the insurance sector, where manual activities and errors, along with large volumes of data, can reduce productivity. Employees must follow complex steps to analyze claims, which makes AI-based solutions essential for automating this process. In this context, the design, implementation and evaluation of two AI-based solutions aimed at improving insurance case management in Romania are presented. AI technology aims to simplify the process of managing health insurance cases, while also aiming to verify and evaluate claim documentation, with the aim of improving health insurance services. Implementing AI solutions in the insurance industry can reduce expenses by about 400 billion dollars, and the use of AI can lead to process optimization and improved customer experience. Commercial systems in the health insurance sector demonstrate the feasibility of conversational agents, with technology providers offering chatbots on a subscription basis. Users only need to activate the service and make some changes to get a working system. Companies and nonprofit organizations, such as Symptoma, Florence, Sensely and Infermedica, have developed conversational agents in the health sector. These solutions will be presented after an international competition review, which will assess the feasibility of implementing a natural language processing system for managing texts about symptoms of insurance company customers.