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SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV) Abstract: Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 stars ranking. At the moment in the tourism market the service quality and client satisfaction are very important for being successful. This paper is analyzing through market research, clients’ satisfaction towards the service quality provided by Hotel Alpin. The purpose of this research is to validate the reputation of the hotel

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  • MADAR ANCA Author-Workplace-Name: TRANSILVANIA UNIVERSITY OF BRASOV, ROMANIA
  • NEACSU NICOLETA ANDREEA Author-Workplace-Name: TRANSILVANIA UNIVERSITY OF BRASOV, ROMANIA

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  • MADAR ANCA Author-Workplace-Name: TRANSILVANIA UNIVERSITY OF BRASOV, ROMANIA & NEACSU NICOLETA ANDREEA Author-Workplace-Name: TRANSILVANIA UNIVERSITY OF BRASOV, ROMANIA, 2013. "SERVICE QUALITY ANALYSIS - HOTEL ALPIN (POIANA BRASOV) Abstract: Hotel Alpin was built in 1971 in Poiana Brasov resort and has a 4 star quality ranking at the moment with the apart hotel having a 5 st," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 6, pages 267-270, December.
    • Handle: RePEc:cbu:jrnlec:y:2013:v:6:p:267-270
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    1. Elena-Nicoleta Untaru & Ana ISPAS & Andreea-Nicoleta NEACSU, 2012. "PERCEPTIONs OF RESTAURANT MANAGERS ABOUT THE QUALITY OF PRODUCTS AND SERVICES OFFERED TO CONSUMERS. CASE STUDY: THE CITY OF BRA?OV," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 13(13), pages 5-13, June.
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