Être juste, ou être exemplaire ?. La fusion Air France-KLM à la loupe

This article examines the relative influence of four variables: distributive justice, procedural justice, behavioral exemplarity and decisional exemplarity, on two post-merger performance variables: satisfaction with the merger and willingness to cooperate. Based on an empirical study of the Air France/KLM combination, our results suggest that to obtain the satisfaction of organizational members, top managers should warrant distributive justice. But to gain the employees? commitment ? hence transforming positive attitudes into actual collaborative actions ? behavioural exemplarity is as important as distributive justice. Procedural justice and decisional exemplarity have only a marginal influence in post-merger integration processes.