L'évolution des pratiques de surveillance par les usagers d'une grande entreprise de transport en commun : de 1860 aux années 2000

The authors demonstrate by undertaking a case analysis that the relationship between customers and a public transit commission?s bus drivers develops at the mercy of the transformation of modernity?s institutions and through their participation in its definition. The authors use Anthony Giddens? structurationnist analysis to help better understand this relationship. The research study attemps to review the relationship between the commission? s customers and actors and is based upon a reconceptualization of the structure-action dualism that provides the means to recognize surveillance practices as practices that not only orient human behavior, but also form an integral part of them and this, in a reflexive fashion.