IDEAS home Printed from https://ideas.repec.org/a/but/manage/v27y2018i1p85-92.html
   My bibliography  Save this article

Quality Management In Healthcare. Performance Improvement

Author

Listed:
  • Luciana Stan

    (Romanian Academy, Romania)

Abstract

Quality in healthcare means doing what is right for the right people exactely at the right time and doing it always in a friendly and highly professional mannar. Whenever unfavorable experience has been detected –meaning a gap between expected and actual performance – a set of key questions must be answered: where, when, and why problems occurred. Once the questions answered, changes must be made. Improvement projects should be systematic and not intuitive, including a methodical performance improvement process. In the following lines we present an efficient healthcare improvement performance model, namely FOCUS-PDCA. Another tool for improving health performance is the Medical-specific checklist. It has an important contribution to improving health performance through standardizing the list of steps to be followed, as well as establishing the legitimate expectation that each of these steps will be followed accordingly for all patients.

Suggested Citation

  • Luciana Stan, 2018. "Quality Management In Healthcare. Performance Improvement," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 27(1), pages 85-92, December.
    • Handle: RePEc:but:manage:v:27:y:2018:i:1:p:85-92
    as

    Download full text from publisher

    File URL: http://manager.faa.ro/download/961_m_27_85_92.pdf
    Download Restriction: no
    File URL: http://manager.faa.ro/en/article/Quality-Management-In-Healthcare-Performance-Improvement~961.html
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:but:manage:v:27:y:2018:i:1:p:85-92. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Cosmin Catalin Olteanu (email available below). General contact details of provider: https://edirc.repec.org/data/faaubro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.